Refund policy

At Charis Comfort, your satisfaction is our priority. We want you to feel confident in every purchase.

30-Day Return Window: You may return unused items in original packaging within 30 days of delivery for a full refund or exchange.

How to Initiate a Return:

1. Email us at [your email] with your order number and reason for return

2. We'll provide you with return instructions and a return authorization

3. Ship the item back using a trackable shipping method

4. Once we receive and inspect your return, we'll process your refund within 5-7 business days

Return Conditions:

· Items must be unused, unwashed, and in original packaging

· Products must include all accessories, manuals, and original tags

· For hygiene reasons, certain items (e.g., opened personal care products) cannot be returned

Refund Method: Refunds will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Exchanges: We're happy to exchange items for a different product or size. Contact us to arrange an exchange.

Damaged or Defective Items: If you receive a damaged or defective product, contact us immediately at [your email] with photos. We'll arrange a replacement or full refund at no cost to you.

Questions? Reach out to us via email, we're here to help make things right.