Return & Refund Policy
Return & Refund Policy
At Charis Comfort, your satisfaction is our priority. We want you to feel confident in every purchase.
30-Day Return Window: You may return unused items in original packaging within 30 days of delivery for a full refund or exchange.
How to Initiate a Return:
- Email us with your order number and reason for return
- We'll provide you with return instructions and a return authorization
- Ship the item back using a trackable shipping method
- Once we receive and inspect your return, we'll process your refund within 5-7 business days
Return Conditions:
- Items must be unused, unwashed, and in original packaging
- Products must include all accessories, manuals, and original tags
- For hygiene reasons, certain items (e.g., opened personal care products) cannot be returned
Refund Method: Refunds will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.